Contact RocketPlay and Support

The confirmed contact channel is the live chat available around the clock in the RocketPlay interface. For account-related questions, sign in first where possible so support can match the correct case.

Details that help resolve an issue

• a short, factual description of the problem
• date, time and the affected area
• transaction, game-round or bet-slip ID
• visible status or exact error message
• a screenshot without a password, full card number or security code

For a withdrawal, give the method, amount and time of the request. For a bonus, give the offer name and activation time. For technical issues, the device, operating system and browser are useful.

Send identity documents only through a secure upload channel confirmed by support. Live chat never needs your password. The FAQ answers common questions; the complaints route applies to formal disputes.

Open 24/7 live chat