Frequently Asked Questions About RocketPlay

Who operates RocketPlay?

The operator is Scores55 Tech B.V., registration number 162990, Scharlooweg 39, Willemstad, Curaçao. The published gambling licence number is OGL/2024/1307/0748. Details appear in the legal notice.

How much is the welcome bonus?

The published offer is 100% up to €1,000 plus 100 free spins from a €20 deposit. The bonus has 40× wagering, a maximum bonus stake of €5 and maximum winnings of €5,000. It is valid for five days. Check the bonus terms first.

What games are available?

The lobby contains slots, table games, crash games, live casino and other categories from numerous game providers. Find examples and search guidance under games.

How long does a withdrawal take?

RocketPlay states that internal approval can take up to 24 hours. E-wallet providers may need a further 24 hours, while bank payments take three to seven business days. Pending verification can extend the process. See payments for more.

Which KYC documents are accepted?

A passport, identity card or driving licence, proof of address no more than 90 days old, and payment-method evidence may be accepted. Additional documents or a video call may be requested. The KYC guide explains the details.

Is there a RocketPlay app?

Full access works in a mobile browser. A shortcut can be added to the home screen; an app-store installation is not needed for normal use. See Mobile Casino.

Does RocketPlay offer sports betting?

Yes. The section includes pre-match, live betting, esports and virtual sports. Markets and odds are dynamic. More information is available under sports betting.

How can I reach support?

The confirmed live chat is available around the clock through the RocketPlay interface. For account questions, have only the necessary case details ready and never send passwords.

How do I set player-protection limits?

Depending on account status, deposit, loss, stake or session limits, as well as breaks and self-exclusion, may be available in the account. Use live chat if you cannot find a tool. See responsible gambling for more.

How do I make a complaint?

Collect your account ID, time, transaction or bet-slip ID and a clear description. Contact support first, then follow the documented complaints route.